Refund & Cancellation Policy
BoliLabs credits are delivered the moment a payment goes through and can be used straight away, so payments are generally not refundable once credits have been used. Here is exactly when you can cancel, and when we return money.
Cancelling a plan
- Cancel any time from your account page (or write to us). There is no cancellation fee.
- Your plan keeps working until the end of the month (or, for a yearly plan, the year) you've paid for, and is not charged again.
- Want to end or change a yearly plan early? Write to us: we stop it and refund the months that haven't started yet. The month you're in keeps working to its end, and you can choose another plan straight away.
- Top-up credits you've bought stay yours until they expire, even after cancelling.
When we refund
| Situation | What we do |
|---|---|
| You were charged twice for the same thing | Full refund of the extra payment |
| You paid but the credits never arrived | We add the credits, or refund in full if you prefer |
| A plan renewed and you haven't used any of that month's credits — you ask within 7 days of the renewal | Full refund of that renewal, and the plan is cancelled |
| You end a yearly plan early | Refund of the months that haven't started |
| A top-up you haven't used at all — you ask within 7 days of buying it | Full refund |
| A voice or AI job failed | Its credits come back to your account automatically (no money changes hands) |
Other requests — for example, credits already partly used — aren't refundable, but write to us anyway if something went wrong; we look at every case.
When a payment is refunded, the credits it gave that are still unused are removed from your account. A plan whose current payment is refunded in full (or reversed by your bank) ends straight away and doesn't renew.
How to ask
Email support@bolilabs.com from your account's email address with the Razorpay payment id (it's in Razorpay's receipt email and on your account page) and what happened. We reply within 2 working days.
How long a refund takes
Approved refunds are sent through Razorpay to the way you paid, within 5–7 working days. Your bank may take a few more days to show it.